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A trouble ticket success story: part 2
Friday, March 09, 2007Here are some scans of the system…
Entering a ticket:
After a user enters a ticket:
Admin’s section:
Here’s the second part of the admin section (it’s a big page) :
Here’s an admin view of editing a ticket
As mentioned in the first post, the trouble ticket system was rolled out in about 4 hours - it’s an incredible value when you look at our work:output ratio. Using custom queries, and solspace’s form helper (for editing our forms) we created an incredibly valuable system in our organization. Although there are many other help-ticket systems, having an integrated system worked very well for us.
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Bill MacKenty, Chief Zuccini
I make a difference in the life of kids. You want to tell me what's more rewarding?
Resume
This is my full resume. It has all my work experience since I graduated from college in 1992, including certifications, professional memberships, and descriptions of my work.
Polish Resume
This is my full resume translated into Polish. My wife tells me it is a literal translation, and as such might convey a slightly different meaning to Polish speakers.