Bill MacKenty

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A trouble ticket success story: part 2

Posted in Educational Tech News on 09 - March 2007 at 11:11 PM (17 years ago). 477 views.

Here are some scans of the system…


Entering a ticket:
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After a user enters a ticket:
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Admin’s section:
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Here’s the second part of the admin section (it’s a big page) :
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Here’s an admin view of editing a ticket
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As mentioned in the first post, the trouble ticket system was rolled out in about 4 hours - it’s an incredible value when you look at our work:output ratio.  Using custom queries, and solspace’s form helper (for editing our forms) we created an incredibly valuable system in our organization.  Although there are many other help-ticket systems, having an integrated system worked very well for us.