ITIL in Education
Posted in Educational Tech
on 20 - August 2013 at 09:54 AM
(10 years ago). 215 views.
Wouldn't it be great if there was a framework schools could use to effectively manage technology? Wouldn't it be great if there was a group of battle-tested best practices we could use to ensure technology delivered the benefits we desired? Wouldn't it be great if other industries, focused like a laser on results, developed a group of procedures to ensure technology was delivered as a service to support the mission of the business?
I've been in the ed-tech business for a while now (since 2001 formally). I've seen several different scenarios how technology is managed in schools:
1. None. A computer is (sometime literally) placed in a room and left for a hapless teachers to plug and in and gather dust. I've also been in schools where interactive whiteboards are put into classrooms (a school-wide implementation) and teachers are left to their own devices. This doesn't end well.