Bill MacKenty
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ITIL Lifecycle Processes
ITIL Lifecycle Processes
For my own study notes, and to help anyone out there who wants it.
Service Strategy
Service Portfolio Management
Financial Management
Demand Management
Business Relationship Management
Strategy Generation
Service Design
Service Catalog Management
Supplier Management
Service Level Management
Availability Management
Capacity Management
Design Coordination
IT Service Continuity Management
Service Transition
Evaluation
Service Validation and Testing
Service Asset and Configuration Management
Change Management
Release and Deployment Management
Service Operation
Incident Management
Problem Management
Request Fulfillment
Event Management
Access Management
Continual Service Improvement
(ITIL® is a registered trademark of the Cabinet Office)