Bill MacKenty

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ITIL Lifecycle Processes

Posted in Educational Tech Leadership on 20 - October 2013 at 09:28 AM (10 years ago). 218 views.

ITIL Lifecycle Processes

For my own study notes, and to help anyone out there who wants it.

Service Strategy

Service Portfolio Management
Financial Management
Demand Management
Business Relationship Management
Strategy Generation

Service Design

Service Catalog Management
Supplier Management
Service Level Management
Availability Management
Capacity Management
Design Coordination
IT Service Continuity Management

Service Transition

Evaluation
Service Validation and Testing
Service Asset and Configuration Management
Change Management
Release and Deployment Management

Service Operation

Incident Management
Problem Management
Request Fulfillment
Event Management
Access Management

Continual Service Improvement

(ITILĀ® is a registered trademark of the Cabinet Office)