Bill MacKenty
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Technology Support Index
The technology support index describes support capacity and efficiency for schools. It is published by ISTE, and is a wonderful resource.
The only part I don’t like? The document views having only one operating system as high efficiency - I agree that one OS is efficient, but not ideal - I think offering faculty a choice between 2 or 3 supported systems is the best way to go. I often talk about “what works best for the system administrator isn’t what works best for the school”.
For school administrators, I heartily recommend reviewing this document as a template for “how IT should function” in schools.