Bill MacKenty

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Technology Support Index

Posted in Educational Tech Design Support on 06 - October 2009 at 06:42 PM (15 years ago). 336 views.

The technology support index describes support capacity and efficiency for schools. It is published by ISTE, and is a wonderful resource.

The only part I don’t like? The document views having only one operating system as high efficiency - I agree that one OS is efficient, but not ideal - I think offering faculty a choice between 2 or 3 supported systems is the best way to go. I often talk about “what works best for the system administrator isn’t what works best for the school”.

For school administrators, I heartily recommend reviewing this document as a template for “how IT should function” in schools.